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Logging In

This guide covers signing in, completing registration, resetting your password, and verifying your email.

Sign in​

  1. Open the Raven Portal URL provided by your organization.
  2. You are redirected to the Login page if you are not already signed in.
  3. Enter your email address and password.
  4. Optionally check Remember me to save your email address on this device.
  5. Click Sign in.

After a successful login, you are taken to the Cases page (or your last destination).

Email verification required​

If your email has not been verified, the login page shows a verification notice instead of signing you in.

  1. Check your inbox for the verification email.
  2. Click the link in the email, or use Resend verification email on the login page.
  3. Wait for the cooldown timer if resend is temporarily disabled.
  4. Try signing in again after verifying.

Complete registration (invitation)​

New users receive an invitation email with a registration link.

  1. Click the invitation link (or open /registration with your token).
  2. The portal verifies your invitation token automatically.
  3. Enter your name and choose a password (minimum 8 characters).
  4. Confirm your password and submit.
  5. Verify your email if prompted, then sign in.
tip

Invitation links expire. If yours has expired, ask your administrator to resend the invitation from the Users page.

Forgot password​

  1. On the login page, click Forgot password?
  2. Enter the email address associated with your account.
  3. Submit the form. You receive a password reset email if the account exists.
  4. Click the link in the email to open the Reset password page.
  5. Enter and confirm your new password, then submit.
  6. Return to the login page and sign in with your new password.

Sign out​

  1. Click your name in the header (top right).
  2. Select Log out from the dropdown menu.

You are returned to the login page. Your session and cached data are cleared.

Common login issues​

ProblemWhat to try
Invalid email or passwordConfirm caps lock; use Forgot password if needed
Email not verifiedResend verification from the login page
Session expired (401)Sign in again; you may have been logged out automatically
Service unavailableThe backend may be down; wait and retry, or contact support

See Troubleshooting for more help.