Manage Vendors

The Vendors page is the directory of vendor partner organizations. It is available to Higbee organization members.

Open vendors

1. Click Vendors in the sidebar.
2. Browse the vendor list with search and filters.

View vendor detail

1. Click a vendor row.
2. Open vendor detail at /vendors/[vendorId].
3. Review vendor name, contact information, and configuration.

Create a vendor

If you have create permission:

1. From the vendors list, click New vendor (or /vendors/new).
2. Complete the vendor form (name, contact, support phone, etc.).
3. Submit to create the vendor record.

Vendor context in other features

Vendor records appear throughout the portal:

Feature	Vendor usage
Cases	Cases belong to a vendor
CTC	Requests target a vendor
Intake	Intake routed to vendor
User management	Users assigned to vendor scope

Vendor admins

Vendor partner staff with vendor_admin role manage their own users but do not access this org-wide vendors list.

See Vendor Admin Guide.

Permissions

Role	Vendors list
org_admin	Full access
org_user	View and work with vendors
vendor_admin / vendor_user	No sidebar access