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Attorney User Guide

Attorney Users (attorney_user) are assignment-scoped attorneys. You see cases and hearings you are assigned to, with a narrower portal footprint than full org or vendor users.

Your access​

As an attorney user you can:

  • View Cases you are assigned to
  • View Hearings for your assigned cases
  • Add notes and files on assigned cases (when permitted)
  • View case details and related information

You cannot:

  • Access Consent to Communicate (CTC) — this area is hidden for attorney_user roles
  • Access Higbee org features: Intake, Offers, Approvals, Tasks, Vendors
  • Manage users or HATS configuration
  • Assign hearing attorneys (org staff only)
info

CTC is restricted because attorney users operate on assignment scope; CTC workflows are handled by org or vendor staff.

Common tasks​

Find assigned cases​

  1. Open Cases.
  2. Search or browse — your list is filtered to cases you can access.
  3. Open a case to view details, notes, and files.

See Finding Cases.

Prepare for a hearing​

  1. Open the case Hearings tab or Hearings in the sidebar.
  2. Review hearing date, time, location, and options.
  3. Coordinate with org staff if attorney assignments need to change (you cannot assign attorneys yourself).

See Hearing Detail.

Document your work​

  1. On the case Notes tab, create a note with the rich text editor.
  2. On the Files tab, upload supporting documents with appropriate privacy and tags.

See Case Notes and Case Files.

Need CTC or broader access?​

Contact your Organization Admin if you need CTC, intake, or approval access. Your role may need to change from attorney_user to org_user or vendor_user.